These Terms and Conditions set out the basis on which Man And A Van Paddington provides moving, delivery, and transport services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to create clarity about the booking process, payment obligations, cancellations, liability, waste handling, and the legal framework that governs our services. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

In these terms, references to we, us, and our mean the service provider operating under the Man And A Van Paddington name. References to you and your mean the customer, client, or any person acting on the customer’s behalf. These terms apply to domestic and commercial removals, single-item transport, furniture delivery, loading and unloading assistance, and related labour services, unless a separate written agreement states otherwise.

These conditions are intended for general use and do not replace consumer rights that apply under UK law. Nothing in these terms limits rights that cannot lawfully be excluded. If there is any conflict between these terms and a separate written quotation or contract signed by both parties, the written quotation or contract will take priority only to the extent of that specific inconsistency.

Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the job and provided written or verbal confirmation. A quotation may be based on details supplied by the customer, including the number and size of items, access conditions, travel distance, parking arrangements, and any special handling needs. If the information provided is incomplete or inaccurate, the price and completion time may need to be adjusted.

When requesting a booking, the customer must provide accurate information and disclose any factors that may affect the service, such as stairs, narrow access, lifts, heavy or fragile objects, restricted parking, or time-sensitive delivery windows. We rely on the information supplied by the customer when assessing crew size, vehicle requirements, and the expected duration of the job. Any additional work not reasonably included in the original booking may be treated as an extra chargeable service.

We reserve the right to refuse a booking, amend the schedule, or cancel a job if the service requested is unsafe, unlawful, impractical, or outside the scope of our operations. While we aim to arrive at the agreed time, estimated collection and delivery times are not guaranteed unless expressly stated as fixed in writing. Delays caused by traffic, weather, access restrictions, third-party actions, or events beyond our reasonable control do not usually give rise to compensation.

Customers must ensure that someone aged 18 or over is present to authorise the work, unless alternative arrangements have been agreed in advance. If the customer is not present when required and this causes delay, waiting charges, redelivery costs, or cancellation charges may apply. The customer is also responsible for ensuring that all items to be moved are ready for collection and that there is lawful access to the premises and loading area.

Payments and Charges
Prices may be provided as fixed quotations, hourly rates, or estimated charges depending on the nature of the service. Unless otherwise agreed, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any quotation is usually based on the scope of work described at the time of booking and may change if the actual service differs materially from the original description.

Payment is normally due on completion of the service, unless an advance payment, deposit, or part-payment has been requested and agreed. We may require card payment, bank transfer, cash, or another accepted method, and payment terms will be confirmed at the time of booking. Where a deposit is taken, it may be non-refundable in whole or in part if the customer cancels late or fails to make the service available as agreed.

If the job takes longer than expected because of customer-related delays, access issues, additional waiting time, extra stops, or unreported handling requirements, we may charge for the additional time and resources used. Similarly, if extra items are added to the job after booking, we may revise the quotation before proceeding. Any unpaid sums may be pursued as a debt, and the customer may be liable for reasonable recovery costs where permitted by law.

Cancellations and Changes
The customer may request a change to the booking time or scope, but we cannot guarantee that changes will be possible. Where a modification increases the cost, the revised charge will apply if the customer proceeds. If the customer wishes to cancel, they should do so as soon as possible. Cancellations made with sufficient notice may not incur a charge, but short-notice cancellations may be subject to fees to cover planning, reserved labour, and vehicle allocation.

We may also cancel or postpone a booking if circumstances beyond our control make performance impossible or unsafe, including severe weather, vehicle breakdown, staff unavailability, road closures, or legal restrictions. In such cases, we will aim to offer an alternative date or a refund of any amount paid for the cancelled portion of the service, where appropriate. We are not usually responsible for indirect losses caused by a lawful cancellation or rescheduling.

Liability and Customer Responsibilities
We will take reasonable care when handling goods and carrying out the service. However, the customer remains responsible for ensuring that items are suitably packed, secured, and ready for transport unless packing has been expressly included in the service. Fragile items, loose fittings, unboxed electronics, glass, artworks, and items of sentimental or high monetary value should be declared in advance and, where appropriate, protected by the customer.

We are not liable for loss or damage arising from inadequate packing, pre-existing defects, hidden faults, or the natural movement of items during normal transit where reasonable care has been taken. We are also not responsible for damage caused by the customer’s failure to disclose weight, dimensions, accessibility issues, or special handling requirements. Any claim for damage must be reported promptly and supported by reasonable evidence, including photographs where available.

Our liability for direct loss is limited to the extent permitted by law and, where applicable, to the amount paid for the specific service giving rise to the claim. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, or missed deadlines, unless the law requires otherwise.

Waste Regulations and Prohibited Items
If the service involves removal, disposal, or transport of unwanted items, the customer must ensure that the goods are lawfully suitable for handling and disposal. We only carry waste in accordance with applicable UK waste regulations and may refuse any load that appears contaminated, hazardous, improperly described, or illegally dumped. The customer must not ask us to dispose of items that are banned, dangerous, or require specialist licensing unless we have expressly agreed to do so in advance and are legally authorised.

Examples of items that may require special handling include asbestos, clinical waste, paint, solvents, chemicals, gas cylinders, oils, batteries, electrical waste, pressurised containers, and any other hazardous material. If such items are discovered during the job, we may suspend the service, separate the item, charge for any additional handling, or decline to transport it. The customer is responsible for accurate disclosure and for ensuring that any waste transfer or disposal arrangements are lawful and compliant.

Where applicable, waste may be passed to licensed facilities or authorised third parties for treatment, recycling, or disposal. The customer agrees not to include prohibited materials in general waste unless they have been specifically declared and accepted. We may request that the customer sign documentation confirming the description of waste, the nature of the load, or the destination of items where required by law or good practice.

Property, Access, and Delays
The customer must provide safe and reasonable access to the pickup and delivery locations, including parking permission where necessary and any required instructions for entry. If access is restricted, unsafe, or not available, we may have to wait, return later, or cancel the job. Any additional time, parking fees, tolls, congestion charges, or third-party access costs arising during the job may be charged to the customer if they were not included in the original quotation.

We may ask the customer to move vehicles, secure pets, or clear pathways to allow work to proceed safely. If assistance from the customer or another person is required, that person must be able to help without creating risk to themselves or others. We may refuse to move items where doing so would risk damage to property, breach health and safety requirements, or exceed the agreed scope of the service.

If we are delayed or prevented from performing the service because of incomplete instructions, incorrect addresses, unavailable keys, blocked access, or the absence of an authorised contact, the customer may be charged for waiting time or a failed attendance fee. Re-delivery or re-attendance may be arranged subject to availability and additional cost. Any storage of items after a failed delivery attempt must be agreed separately and may incur further charges.

Insurance and Claims
We may hold insurance appropriate to the nature of our services, but insurance cover does not create any greater liability than stated in these terms. The customer is encouraged to maintain their own insurance for goods in transit, premises, and business interruption where relevant. If the customer requires a higher level of cover or specific protection, this must be agreed before the service begins and may result in additional charges.

Any claim relating to loss or damage must be made as soon as reasonably practicable and, in any event, within a reasonable period after the service has been completed. The customer should preserve the item and any packaging where possible, as this may be needed for investigation. We may ask for supporting documents, photographs, proof of value, or other relevant evidence before assessing any claim.

Termination, Force Majeure, and Governing Law
We may terminate or suspend the service if the customer behaves abusively, fails to pay, provides false information, requests unlawful transport, or otherwise breaches these terms. In such cases, the customer may remain liable for costs already incurred and for any work carried out up to the point of termination. We may also suspend performance where continuing would place our staff, vehicle, or the public at risk.

Neither party will be liable for failure or delay caused by events beyond reasonable control, including extreme weather, accidents, strike action, transport disruption, public authority restrictions, fire, flood, or other force majeure events. Where such an event occurs, the affected party should notify the other as soon as reasonably possible and the booking may be postponed, adjusted, or cancelled depending on the circumstances.

These Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or connected with the services will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer or statutory rules provide otherwise. The customer should read these terms carefully before booking, as confirmation of a service indicates acceptance of the conditions set out above.