Man and a Van Paddington Service Terms and Conditions

These Terms and Conditions govern the provision of removal and man and van services by Man and a Van Paddington. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions. They form a legally binding agreement between you and the service provider for all removal, transport, and related services carried out.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the individual, business, or organisation booking and paying for the services.

Services means any man and van, removal, transport, loading, unloading, packing, or related services provided.

Goods means the items, furniture, personal effects, equipment, and any other property that you ask us to move, transport, or handle.

Vehicle means any van or other vehicle we use to provide the services.

Service Area means the areas in which we operate, including local and longer-distance journeys within the United Kingdom, as agreed at the time of booking.

2. Scope of Services

We provide man and van services for domestic and commercial moves, including transportation of furniture, boxes, and personal or business belongings. Services may include packing assistance, loading and unloading, internal moves, and single-item or multi-item deliveries, subject to prior agreement.

The exact scope of the services, including the number of staff, type and size of vehicle, date, time, and collection and delivery addresses, will be confirmed in your booking confirmation. Any changes requested after confirmation may affect pricing, timing, and availability.

3. Booking Process

3.1 Booking Request

You may request a quote and make a booking by contacting us and providing full and accurate details of the work required. This includes but is not limited to collection and delivery addresses, access restrictions, parking information, number of floors, size and quantity of goods, whether dismantling or reassembly is required, and any special handling requirements.

3.2 Confirmation

Your booking is not confirmed until we have accepted your request, agreed the price or charging method, and provided confirmation of the date, time, and key service details. We reserve the right to refuse any booking at our discretion.

3.3 Changes to Bookings

You must notify us as soon as possible if any details of your booking change. Changes may include address amendments, dates, times, volume of goods, access conditions, or service requirements. We will confirm whether we can accommodate the changes and whether any additional charges will apply. If significant changes are made, we may need to re-quote the job.

4. Pricing and Payments

4.1 Pricing Structure

Our services may be charged based on hourly rates or fixed-price quotes, as agreed at the time of booking. Prices may vary depending on the size of the vehicle, number of staff, duration, distance, timing, and complexity of the work.

4.2 Estimates

Any estimates provided are based on the information you supply. If the actual work differs from the information provided, we reserve the right to adjust the price accordingly. This may include additional charges if the job takes longer than anticipated, if there are unexpected access issues, or if extra items or services are required.

4.3 Payment Terms

Unless otherwise agreed in writing, payment is due either in advance or on completion of the services on the same day. We may require a deposit to secure your booking; any such requirement will be communicated before confirmation. For commercial customers, alternative payment terms may be agreed in writing.

4.4 Overruns and Waiting Time

If the move takes longer than the time booked due to reasons beyond our control, additional time will be charged at the agreed hourly rate or pro rata where a fixed quote has conditions regarding time limits. Waiting time caused by issues such as delayed access, keys not being available, or third-party delays may also be chargeable.

4.5 Non-Payment

If you fail to pay any sums due, we reserve the right to withhold delivery of goods until payment is made in full, and to charge interest on overdue amounts as permitted by applicable law. You will be responsible for any reasonable costs incurred in recovering overdue payments.

5. Cancellations and Amendments

5.1 Customer Cancellations

If you wish to cancel or postpone your booking, you must notify us as early as possible. The following cancellation terms will generally apply unless otherwise stated in writing:

a. Cancellations made more than 7 days before the scheduled service date may be made without a cancellation fee.

b. Cancellations made between 48 hours and 7 days before the scheduled service date may incur a cancellation fee up to a reasonable percentage of the quoted price or deposit.

c. Cancellations made less than 48 hours before the scheduled service date may be charged up to the full quoted price, particularly where we have reserved resources specifically for your booking.

5.2 Amendments

Changes to the date, time, or scope of services are subject to availability. If we are unable to accommodate the requested changes, you may be treated as having cancelled the original booking and a new booking may be required.

5.3 Our Right to Cancel or Postpone

We may cancel or postpone a booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, we will aim to reschedule the service or provide a refund of any amounts paid for services not carried out. We will not be liable for indirect or consequential losses arising from such cancellation or postponement.

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete and accurate information about the goods, addresses, access conditions, and any other relevant details. Failure to do so may result in additional charges, delays, or inability to complete the work.

6.2 Packing and Preparation

Unless specifically agreed, you are responsible for packing your goods safely and securely before the team arrives. Fragile items must be appropriately wrapped and labelled. We are not responsible for damage caused by inadequate or improper packing by you or any third party acting on your behalf.

6.3 Access and Parking

You are responsible for arranging suitable access and parking at both collection and delivery addresses. This may include obtaining necessary permits or permissions. Any fines, penalties, or additional costs incurred due to lack of parking or access will be your responsibility. If access is significantly more difficult than advised, we may adjust the price or, in extreme cases, refuse to complete the work.

6.4 Supervision and Inventory

You or an authorised representative should be present throughout the move to supervise, provide instructions, and ensure that nothing is left behind or taken by mistake. It is your responsibility to check the premises and vehicle at the end of the service.

7. Items We Do Not Carry

We will not carry or transport prohibited, illegal, dangerous, or unsuitable items. These include, but are not limited to, the following:

Explosives, firearms, weapons, or ammunition.

Flammable, corrosive, toxic, or hazardous substances.

Perishable goods requiring special storage conditions.

Cash, securities, valuable documents, or high-value items such as jewellery, unless expressly agreed in writing.

Any items prohibited by law or by relevant regulations.

If such items are presented to us without our knowledge, we will not be liable for any loss, damage, or consequences arising from them. You will be responsible for any resulting claims, damages, or expenses.

8. Liability and Limitations

8.1 Our Duty of Care

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the exclusions and limitations set out in these Terms and Conditions.

8.2 Exclusions

We are not liable for:

Loss or damage arising from your failure to pack items properly or to prepare goods for transport.

Damage to goods with inherent defects, instability, or pre-existing damage.

Loss or damage to fragile or delicate items not adequately protected.

Indirect or consequential losses, including loss of profits, income, business, or opportunity.

Loss or damage arising from delays or events beyond our reasonable control, such as traffic, weather, accidents, or legal restrictions.

8.3 Limit of Liability

Our liability for loss or damage to your goods, if established, will be limited to a reasonable amount, taking into account the value of the goods and the nature of the service. We may offer different levels of cover or ask you to arrange your own additional insurance if you require higher protection.

8.4 Reporting Loss or Damage

You must inspect goods promptly after delivery. Any loss or damage believed to have been caused by us must be reported as soon as reasonably practicable, with details and, where possible, supporting evidence. Failure to notify us within a reasonable period may affect our ability to investigate and may limit or extinguish any potential liability.

9. Waste and Disposal Regulations

9.1 General Waste

We are primarily a removal and transport service, not a waste disposal company. We will not remove or dispose of general household waste, rubble, builder's waste, or items classed as waste unless this has been expressly agreed in advance and complies with applicable regulations.

9.2 Prohibited Waste

We will not carry hazardous waste or items that require special handling or licensing for disposal. You are responsible for ensuring that any items presented to us for removal are suitable for transport and not prohibited under waste regulations.

9.3 Duty of Care

Any disposal services that we may agree to provide will be carried out in accordance with relevant waste management laws and regulations. Where we remove items for disposal, we will take them only to appropriate facilities or sites, and additional charges may apply depending on the nature and quantity of the items.

10. Delays and Events Beyond Our Control

We will make reasonable efforts to arrive and complete the work within agreed timescales, but times given are estimates only. We are not responsible for delays caused by circumstances beyond our reasonable control, such as traffic conditions, road closures, weather events, accidents, breakdowns, or actions of third parties.

Where delays occur, we will communicate with you and, where practical, adjust schedules. Additional time due to such delays may be chargeable where our staff and vehicle remain committed to your booking.

11. Insurance

We maintain appropriate insurance in connection with the services we provide. This may include cover for public liability and, where applicable, goods in transit, subject to policy terms, conditions, and exclusions. You are encouraged to maintain your own insurance for high-value or particularly fragile items and to ensure your existing household or business policies cover moving and transit where required.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the services, you should raise the issue with us as soon as possible so we can attempt to resolve it promptly. We aim to handle complaints fairly and reasonably. If a dispute cannot be resolved directly, you may pursue your rights through the appropriate legal channels.

13. Data Protection and Privacy

We collect and use personal information solely for the purpose of managing bookings, providing services, taking payment, and handling enquiries or complaints. We will take reasonable steps to keep your information secure and will not sell your personal data. We may retain records for a reasonable period as required for accounting, legal, and operational purposes.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.

15. General Provisions

15.1 Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.

15.2 No Waiver

Any failure or delay by us in enforcing any right or provision under these Terms and Conditions shall not be considered a waiver of that right or provision.

15.3 Entire Agreement

These Terms and Conditions, together with the details in your booking confirmation, form the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements.

By confirming a booking with Man and a Van Paddington, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.